Welcome to The Soul Harvest Group.
We’re dedicated to providing fresh, locally grown produce and natural products that reflect our commitment to quality and sustainability.
Because our products are perishable and custom-packed to order, all purchases made through our website are final.
Please review our policy carefully before completing your order.
No Returns or Exchanges
Due to the perishable nature of our items — including fresh produce, herbs, vegetables, and prepared goods — we cannot accept returns or exchanges once an order has been delivered or collected.
All sales are final and non-returnable.
No Refunds
We do not offer refunds for:
- Change of mind after purchase
- Incorrect or duplicate orders placed by the customer
- Late collection or non-collection of orders
- Perishable goods that have spoiled due to improper storage or delayed pickup
- Delivery issues caused by incorrect addresses provided during checkout
All transactions are processed securely through PayFast (and other available payment options) and are non-refundable once confirmed.
Damaged or Incorrect Orders
We take quality and accuracy seriously.
If you receive an incorrect or damaged order, please get in touch with us within 24 hours of delivery or pickup via:
📧 orders@soulharvest.co.za
📞 +27 72 406 7868
Please include:
- Your order number
- Photos of the affected product(s)
- A brief description of the issue
If the issue is verified and was a result of our error, we may provide a replacement product or store credit at our discretion.
Refunds are not issued under any circumstances.
Order Cancellations
Orders may be cancelled only before processing.
Once your order has been packed or dispatched for delivery, cancellation is no longer possible.
To request a cancellation before processing, please contact us immediately at:
📧 orders@soulharvest.co.za
Delivery & Local Pickup
We offer both delivery and local pickup options:
Delivery: Customers are responsible for ensuring accurate shipping details during checkout. Missed deliveries or undeliverable addresses will not qualify for refunds or replacements.
Local Pickup: Orders must be collected at the designated time and location. Failure to collect may result in forfeiture of your order with no refund.
Payment Methods
We accept secure online payments via PayFast and EFT.
Orders are confirmed only once payment has cleared.
Cash on delivery or collection may be available upon request for local customers — please confirm availability prior to ordering.
Contact Us
If you have any concerns or require assistance with your order, please reach out to us:
📧 orders@soulharvest.co.za
📞 +27 72 406 7868